Joe Hertvik

Harlan Bernstein and ItWorks Distributing have been providing UPS solutions for PAC-CLAD’s IT infrastructure for over ten years. ItWorks does more than just sell us power management equipment. They analyze what our power needs are, educate us on what’s available, architect solutions, and recommend and sell us the right gear. They work as power management consultants as well as power management equipment vendors. Harlan will spend hours figuring out what we need, using his deep knowledge to provide a solution designed for our environment. Harlan is even available for questions and analysis when there isn’t a sale to be made, and he is always happy to consult on power issues. Harlan and ItWorks are excellent at post-sales support. If they can’t solve an implementation issue, they’ll find the right expert to bring in and stay on the issue with us and the expert until our questions are answered. They can also move quickly to provide power solutions when needed. One of our plants recently had a failing UPS system. Harlan was able to get the right replacement overnight. I highly recommend Harlan Bernstein and ItWorks Distributing for IT department power needs.